Privacy policy*

Draft. To be reviewed before launch.

Last updated 9 November 2026.

Who we are

Second Opinion is a trading name of Second Opinion Studio Ltd, registered in England and Wales, company number 17570394, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. We're the data controller for personal data collected through this website. ICO registration number [number]. Contact: ​eugene@secondopinionstudio.co.uk.

What we collect

When you book a call, fill in a form or subscribe, we collect what you give us: usually your name, email, phone number, clinic name and website, and anything you write in a message. When you use the site, and only if you agree to cookies, we collect information about how you use it, such as pages visited and where you came from.

Why we use it

To reply to you and arrange calls (legitimate interests or steps before a contract), to deliver services you buy (contract), to send emails you've subscribed to (consent, which you can withdraw any time), and to understand and improve our marketing (consent, through cookies).

Who we share it with

We use trusted providers to run the business, including HubSpot (CRM, forms, marketing emails and website analytics), Google Workspace (email and calendar) and Webflow (website hosting). Some of these process data outside the UK under appropriate safeguards. We never sell your data.

Cookies

Cookies are small files a website stores on your device. Essential cookies make this site work and remember your cookie choice, so they're always on. Analytics cookies, set by HubSpot, show us which pages are useful and where visitors come from. We only set them if you accept them in the cookie banner. You can change your choice at any time with the Cookie settings link in the footer, or by clearing cookies in your browser. Our cookie policy lists each cookie by name, what it does and how long it lasts.

Read the cookie policy

How long we keep it

Enquiries we don't go on to work together on are kept for up to 24 months. Client records are kept for 6 years after our last work together, for legal and accounting reasons.

Your rights

You can ask to see, correct or delete your data, object to how we use it, or ask us to stop marketing to you. Email us and we'll respond within a month. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Client data

When we work on a clinic's systems, the clinic is the controller of its patients' data and we act as a processor under a written agreement. We don't collect patient health information through this website.